CAREwell Key Worker

CaringSG Limited is a charity led by caregivers to serve special needs caregivers and the community towards an inclusive and caring Singapore. Since inception, we have successfully garnered wide stakeholder buy-in and demonstrated great potential for cross-sectoral impact through our Project 3i implementation.

We are currently searching for a Key Worker to join our CAREwell team to boost CaringSG’s growth and CAREwell’s programme success.

The CAREwell Key Worker will be responsible for providing Key Worker support for clients of the CAREwell(CW) programme, and support the development of the CAREwell programme. He/She should demonstrate expertise in case management and service coordination, which involves end-to-end engagement with client and stakeholders, caregiver emotional support, case assessment, goal-setting, design, implementation and review of customised family care plans, and case documentation.

The roles and responsibilities of the CWCS keyworker include but are not limited to:

  • Conducting needs assessment of client, dependent and family (online and onsite)
  • Performing clinical case formulation, developing SMART goals, and implementing family care plans systematically
  • Service coordination and referral to external agencies
  • Providing information and resources for clients
  • Maintaining accurate records and preparing reports
  • Participating in training, supervision, and meetings
  • Vigilant and watch out for potential harm to client and others (eg: child abuse, family and domestic violence, drug abuse)
  • In the event that clients disclose any information on harm to self or others, the key worker shall notify the supervisor and senior management and handle the matter appropriately

Candidate Requirements

Technical Competencies

  • Keen interest and past experience of in working with special needs families, children and persons with disabilities and community stakeholders eg. family service centers, special education schools
  • Understand and able to apply the bio-psycho-social-spiritual model, family-centered practices and principles of trauma-informed care
  • Possess strong interpersonal & communication skills
  • Possess strong para-counselling microskills
  • Comfortable with crisis management and able to do so  independently and collaboratively
  • Keen to learn from other disciplines and capable of role release in a trans-disciplinary team
  • Able to make well-paced and timely decisions for optimal outcomes
  • Meticulous and good awareness of professional boundaries, client confidentiality and risk management
  • Able to make presentations and engage stakeholders or collaborating agencies
  • Proficient in Microsoft office (word, excel, one drive, powerpoint) and Google Suite (form, doc, sheet, drive)
  • Proficient in English and fluent in at least one other spoken language, preferably Chinese or Malay, resourceful and adaptable to change
  • Strong organisational and multitasking skills
  • Committed and a strong team player

Preferred characteristics

  • Singaporean or Permanent Resident


  • Flexible arrangement – mixture of online and onsite interviews, consultation, discussion, home visits, service coordination and inter-agency case conferences
  • Weekly team meetings – onsite and online

Employment Type

  • Part-Time/Full Time

Profession Type

  • Allied health
  • Special education
  • Psychology
  • Social work

Minimum Educational Qualifications and Experience

  • Bachelor’s degree in allied health, special education, psychology, social work or relevant profession
  • >/=5 years experience working with clients who are affected by issues including developmental and behavioural challenges, disability, neglect, child abuse, family and domestic violence, mental health, and or family support.

Salary Range

SGD   4,500-5,700 (for full time)

Super Awesome Mum

Artist: Keok B (KB) Lim 林菊美

Current Bid: $2,000