CaringSG Limited is a charity led by caregivers to serve special needs caregivers and the community towards an inclusive and caring Singapore. Since inception, we have successfully garnered wide stakeholder buy-in and demonstrated great potential for cross-sectoral impact through our Project 3i implementation.
We are currently searching for a Caregiver Service Executive to boost CaringSG’s growth and programme success. The Caregiver Service Executive will be responsible for working closely with the CAREadvisory team to provide triage calls for caregiver members who requested for support and support the development of CAREadvisory programme.
The roles and responsibilities of the Caregiver Service Executive include but are not limited to:
– Conducting triage calls
– Providing information and resources for clients
– Maintaining caregiver resources
– Addressing clients’ inquiries, concerns, and complaints promptly and effectively to ensure a positive experience.
– Carrying out administrative duties to process application and billing
– Maintaining accurate records and preparing reports
– Participating in training, supervision, and meetings
– Vigilant and watch out for potential harm to client and others (eg: child abuse, family and domestic violence, drug abuse)
– In the event that clients disclose any information on harm to self or others, the executive shall notify the supervisor and senior management and handle the matter appropriately
– Exercise fiscal management and optimization of resources relating to work scope.
Candidate Requirements
Technical Competencies
– Comfortable using a computer for various tasks.
– Proficient in Microsoft office (word, excel, one drive, powerpoint) and Google Suite (form, doc, sheet, drive)
– Proficient in English and fluent in at least one other spoken language, preferably Chinese or Malay
– Keen interest and preferably past experience of in working with special needs families, children and persons with disabilities and community stakeholders eg. Family service centers, special schools
– Possess strong interpersonal & communication skills
– Creative and resourceful
– Strong organisational and multitasking skills
– Able to make well-paced and timely decisions for optimal outcome
– Meticulous and good awareness of professional boundaries, client confidentiality and risk management
Preferred characteristics
– Singaporean or Permanent Resident
Location
– Flexible arrangement – Mostly work from home.
– Onsite requirements
– Team meeting once a week in CaringSG office in Enabling Village
Profession Type
– Executive
Minimum Educational Qualification and Experience
– Bachelor’s degree in social work, allied health, special education, psychology, nursing or relevant profession
Salary Range
SGD 2,600- 4,300 (Contract Basis, Full Time)
